Refund & Return Policy

Last Updated: 26/07/2026

Thank you for shopping with GROOKFIT. We want you to have a great shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

Returns are accepted only if:

• The product is damaged, defective, or incorrect.
• A return request is made within 7 days of delivery.
• The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Products that have been used, washed, or damaged after delivery.
• Products without original tags or packaging.
• Items damaged due to improper use by the customer.
• Clearance or final sale items (if applicable).

Refunds

• Once the returned product is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchanges

If you receive a defective, damaged, or incorrect product, we will arrange a replacement or exchange subject to product availability.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), GROOKFIT will bear the return shipping cost.

If the return is for any other eligible reason, return shipping charges may be the customer’s responsibility.

Cancellation

Please refer to our Cancellation Policy for information about order cancellations.

Contact Us

For any return or refund-related questions, please contact us:

Email: support@grookfit.com